Versand

At Domologist, we aim to make the shipping process clear and straightforward. This Shipping Policy explains how orders are processed, shipped and delivered, as well as what to do if you experience an issue with your shipment.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times do not include weekends or public holidays. During periods of high demand, promotional events or holidays, processing may occasionally take longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation containing the available tracking information.

Shipping Destinations

Domologist ships to the destinations made available during checkout.

Shipping availability, costs and estimated delivery times may vary depending on your destination, the products ordered and the shipping method available for your location.

If we are unable to ship an order to the address provided, we will contact you using the information submitted during checkout.

Estimated Delivery Times

Estimated delivery times are generally 5–15 business days after dispatch, depending on the destination and shipping carrier.

Please note that these delivery times are estimates rather than guaranteed delivery dates.

International shipments may occasionally experience additional delays due to customs processing, local carrier operations, weather conditions, public holidays or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping costs will be displayed during checkout before you complete your purchase.

Shipping rates may depend on the destination, order value, package characteristics and shipping service selected.

Where free shipping or another shipping promotion is offered, the applicable conditions will be displayed on the Store or during checkout.

Order Tracking

When tracking information is available, it will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to register the shipment in their systems.

Tracking updates are provided by the applicable shipping carrier and may not always appear in real time.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your name, street address, apartment or unit number, postal code, city and country carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at domologist@outlook.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

Delayed Shipments

Occasional shipping delays may occur due to circumstances outside our reasonable control, including customs inspections, carrier disruptions, severe weather, public holidays or unusually high shipping volumes.

If your order appears significantly delayed, please contact us at domologist@outlook.com and provide your order number so that we can review the available shipping information.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us.

We will review the shipment information and, where appropriate, work with the shipping carrier to investigate the situation.

Any available remedy will be handled in accordance with applicable consumer protection laws and the circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with household members, neighbours or building reception where appropriate.

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate the package, contact us at domologist@outlook.com with your order number and tracking information.

Damaged Packages or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective or different from what you ordered, contact us promptly at domologist@outlook.com.

Please include your order number and, where possible, photographs showing the issue so that we can evaluate the situation and provide an appropriate solution.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where such charges are not collected during checkout, they may be assessed by local customs authorities or the shipping carrier.

The application and amount of these charges depend on local regulations and are outside our direct control.

Returns and Refunds

Shipping-related returns and refunds are handled in accordance with our Return & Refund Policy.

Please contact us before returning a product. Products sent back without following the applicable return procedure may not be accepted.

Our standard return period is 30 days after receiving your item, subject to the conditions and exceptions described in our Return & Refund Policy.

Nothing in this Shipping Policy limits mandatory consumer rights available under applicable law.

Contact Information

For questions regarding shipping, delivery, tracking or your order, please contact us:

Domologist
Email: domologist@outlook.com
Phone: +39 349 781 1202
Address: Via Cagliari 32, Paternò, CT 95047, Italia