Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at domologist@outlook.com.

Please note that returns must be sent to the following address:

Domologist
Via Cagliari 32, Paternò, CT 95047, Italia

If your return is accepted, we will send you a return shipping label, together with instructions explaining how and where to send your package. Items returned to us without first requesting and receiving return authorization will not be accepted.

You can always contact us with any return-related questions at domologist@outlook.com.

Damages and Issues

Please inspect your order as soon as you receive it.

Contact us immediately at domologist@outlook.com if your item is defective or damaged, or if you receive the wrong item. This allows us to evaluate the issue and determine the appropriate solution.

Where appropriate, we may ask you to provide photographs or other information that helps us assess the condition of the item.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including perishable goods such as food, flowers or plants; custom or personalised products, including special orders; and certain personal care or hygiene goods.

We also do not accept returns involving hazardous materials, flammable liquids or gases.

Please contact us at domologist@outlook.com before returning an item if you are unsure whether your product is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards, except where otherwise required by applicable law.

Exchanges

The fastest way to receive a different item is to return the item you currently have.

Once the return has been accepted, you may make a separate purchase for the replacement item you would like.

European Union 14-Day Cooling-Off Period

Notwithstanding our standard return policy, when merchandise is shipped into the European Union, consumers have the right to cancel or return their order within 14 days, without having to provide a reason, subject to applicable exceptions under consumer protection law.

Returned items should be in the same condition in which they were received, unworn or unused, with tags and in their original packaging where applicable. You should also retain your receipt or proof of purchase.

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights available under applicable European Union or national law.

Refunds

We will notify you once we have received and inspected your return and will inform you whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days.

Please remember that your bank, credit card provider or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at domologist@outlook.com.